Rawlins Paints, a UK-based specialist supplier of paints and coatings for trade professionals, faced operational challenges as their business scaled. Manual credit administration consumed valuable time and limited growth potential.
By partnering with Two, they streamlined credit processes, freed up finance team capacity, and eliminated bad-debt risk, enabling a sharper focus on growth and customer satisfaction.
The Challenge
As a wholesale distributor, offering credit terms was essential for Rawlins Paints’ customers. However, managing credit limits, dunning, and collections manually created significant pain points:
- Operational inefficiency: Manual credit administration for both current and new customers was time-consuming and resource-intensive.
- Bad-debt risk: Limited visibility in manual processes exposed the business to customer defaults.
For the leadership team, solving these issues was critical to managing workloads effectively and enabling the finance team to focus on higher-value tasks.
Traditional solutions, such as legacy banking products, couldn’t meet their needs. Rawlins Paints required a modern, embedded credit infrastructure designed for high-volume, variable-value transactions.
The Solution
Rawlins Paints chose Two for its tailored, flexible solution that addressed their specific challenges. Three key factors stood out:
1. Seamless integration: The solution integrated smoothly with Rawlins Paints’ existing workflows.
2. Fast and collaborative implementation: Despite a tight timeline, Two’s team ensured a smooth go-live process.
“We had an unusually short time period to get things across to Two, and the team couldn’t have been more helpful to get it done.” – Ben Pickford, Director at Rawlins Paints
3. Guaranteed bad-debt protection: Two provided full payment guarantees, eliminating credit risk entirely.
Beyond the product, Rawlins Paints valued Two’s operational partnership. From integration to ongoing support, Two’s team worked closely with them to ensure success:
"We really value the integration and tech support, and having an account manager checking in regularly to work through any issues weekly." - Ben Pickford, Director at Rawlins Paints
The Results
Partnering with Two delivered measurable improvements across key areas:
1. Working Capital
With bad-debt protection and automated collections, Rawlins Paints improved cash flow and could pay suppliers more promptly, strengthening relationships and improving their negotiating position.
"We've seen the most measureable impact on our cash flow through allowing more prompt supplier payment, leading to improved relationships" - Ben Pickford, Director at Rawlins Paints
2. Operational Efficiency
Streamlining credit management freed up the finance team to focus on strategic initiatives, with immediate and meaningful workload reductions.
3. Risk Management
Two’s bad-debt protection eliminated credit risk, providing peace of mind:
"It has allowed us to be completely protected, so any customer given credit—we know we will get paid regardless of what happens." - Ben Pickford, Director at Rawlins Paints
4. Customer Growth
Automated credit decisioning and risk elimination enabled Rawlins Paints to approve more customers faster, expanding their customer base and unlocking new revenue opportunities.
About Rawlins Paints
Founded in 1985, Rawlins Paints is a specialist supplier of paints and coatings for interior construction and trade professionals across the UK. Their comprehensive range includes architectural paints, industrial finishes, and specialist coatings, all backed by expert customer support and technical guidance. Learn more at www.rawlinspaints.com.
About Two
Two revolutionises B2B payments by making net-term selling as effortless as card payments. With offices in Oslo, Stockholm, Glasgow, London, and New York, and partnerships with leading financial institutions, Two is the trusted B2B payment enabler for companies globally.
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