Two upgrades customer support with Helpkit

At Two, it’s important to us that merchants are able to get the most out of our B2B payment solutions. Knowing how we work with both you and your customers sets you up to maximise those B2B sales, conversion rates, and average order value!

That’s why we’re excited to announce a dedicated resource specifically designed to answer the most important questions from buyers and sellers alike -  The Two Helpkit! With the Two HelpKit, we aim to provide updated and valuable information that’ll help you and your buyers navigate the Two platform seamlessly. 

What is the Two Helpkit?

The Two Helpkit is an online, free resource that provides key information about a range of topics useful to merchants and buyers. This resource goes into detail about everything from the Merchant Portal and how to navigate it, to buyer specific instructions like how to pay an invoice and how Two works for them.

How to use the Two Helpkit

You can access the Two Helpkit in two ways. 

1. Directly at support.two.inc
2. The FAQ link at the bottom of the Two homepage
3. Under the Documentation dropdown menu on the homepage

When you dive into Helpkit, you'll find an array of resources tailored to your role as a seller or a buyer. Simply click the appropriate section. 

From here you’ll find a range of articles broken into topics that you can read. For example, if you’re a seller that has questions about Settlements, simply navigate to the Settlements article.

You can also use the search bar at the top of the page to find articles on a topic you’re unsure of.

Don’t forget though that we also have a comprehensive list of articles for your buyers too! Using the Helpkit, your buyers can learn about everything from ID-verification to how to pay their invoices. 

If you have any further questions about the Two HelpKit or have suggestions about how we can improve this resource, please reach out to support@two.inc.