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Frequently asked questions

What type of customer are you?

Category

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Getting started

I'm a Merchant

How can I start using Two for my business?

Orders and Invoices

I'm a Merchant

How does Two manage invoices?

Getting started

I'm a Merchant

How do I set up Two as a payment solution?

Checkout solution

I'm a Merchant

Is Two compatible with my e-commerce checkout?

Selling with Two

I'm a Merchant

Will I have to wait until the customer pays the invoice before I get my settlement?

Selling with Two

I'm a Merchant

What is the checkout experience for my customers that choose to pay with Two?

Verification and Fraud Protection

I'm a Buyer

Why am I being asked to verify my identity with a bank account?

Verification and Fraud Protection

I'm a Merchant

How do you verify my customer?

Verification and Fraud Protection

I'm a Buyer

Why am I being asked to verify my identity with Vipps?

Selling with Two

I'm a Merchant

What happens if my customer doesn't pay the invoice on time?

Getting started

I'm a Merchant

What kind of assistance will I get when doing a custom integration?

Getting started

I'm a Merchant

What assistance will I get when integrating the Two plug-in to my checkout?

Getting started

I'm a Merchant

How long will it take me to start selling with Two?

Buying with Two

I'm a Buyer

I don't have access to my company's bank account. Can I still pay with Two?

Selling with Two

I'm a Merchant

How many days do my buyers have before needing to pay?

Verification and Fraud Protection

I'm a Merchant

How do you stop fraudulent buyers?

Buying with Two

I'm a Buyer

What business types can buy with Two?

Getting started

I'm a Merchant

What platforms does Two support?

Orders and Invoices

I'm a Merchant

How does Two support purchase order number?

Selling with Two

I'm a Merchant

What will my customer receive when they checkout using Two?

Selling with Two

I'm a Merchant

When will I get paid?

Getting started

I'm a Merchant

What countries do Two support?

Account management

I'm a Merchant

How do I contact customer support?

Getting started

I'm a Merchant

How much does Two cost?

Selling with Two

I'm a Merchant

How do my customers place an order with Two?

Selling with Two

I'm a Merchant

Who takes the credit risk with Two?

Selling with Two

I'm a Merchant

How do I set the payment terms for my business customers?

Direct payments

I'm a Buyer

What is the direct payment option?

Direct payments

I'm a Buyer

What is YapilyConnect?

Direct payments

I'm a Buyer

Are there any additional costs associated with direct payments?

Direct payments

I'm a Buyer

How do I pay a statement using Direct payment?

Direct payments

I'm a Buyer

How long does it take for Two to register a Direct payment?

Direct payments

I'm a Buyer

How do I know my direct payment has been successful?

Buying with Two

I'm a Buyer

What happens if my payment fails?

Buying with Two

I'm a Buyer

Will you have login access to my bank account?

Account management

I'm a Merchant

How can I get an overview of my invoices with Two?

Verification and Fraud Protection

I'm a Merchant

What is Yapily / Open Banking Verification? 

Orders and Invoices

I'm a Merchant

How do I refund an order?

Selling with Two

I'm a Merchant

My buyer cannot buy with invoice - What do I do?

Buying with Two

I'm a Buyer

I thought I made this purchase through another company. Why does my invoice say Two?

Verification and Fraud Protection

I'm a Buyer

Why are you using Yapily?

Buying with Two

I'm a Buyer

I don't have access to my company's bank account. Can I still use Yapily?

Buying with Two

I'm a Buyer

How do I pay my invoice?

Buying with Two

I'm a Buyer

What payment methods does Two accept?

Selling with Two

I'm a Merchant

How do I check if the rounding in WooCommerce has the correct format for issuing invoices?

Verification and Fraud Protection

I'm a Merchant

How do you make sure that the person placing the order is an actual employee of the business making the purchase?

Verification and Fraud Protection

I'm a Merchant

Who is liable for fraud when a buyer pretends they are someone they are not, Two or the merchant?

Account management

I'm a Merchant

How does Two handle buyers that are in arrears?